Sonja McAlister was working Friday night at her beauty shop near Fair Park when she heard shots fired.

I heard a loud boom, she said. McAlister guessed that it was someone shooting about 40 rounds. They were going round and round."

When she ran outside the shop, she found her car riddled with bullets.

Police believe it was a case of mistaken identity.

McAlister said that her car was shot to pieces. 30 bullet holes."

She and a few other people tried calling 911, but they only heard a recording placing them on hold.

"You have reached Dallas 911 please hold" was the message they hear.

Among the other callers were Trinika Drennon said says that she was put on hold for 6 minutes.

Drennon said that people are supposed to be protected and served. If someone calls 911, is because they need help. What was the purpose of calling 911if peoplea are put on hold, she said.

Dallas police said that they know about a problem and it is with T-Mobile.

When a person calls 911 from T-Mobile their phone continuously dials 911 calling the police get multiple calls from the same number. The worst part of the problem was, the caller does not even know, what was happening.

Major Elaine Page runs the DPD Emergency Call Center.

She said that when they get those calls they come in as hang up calls, so the call receiver has to call back to the person.

Operators of 911 spends a lot of much time calling T-Mobile customers back that other callers cannot get through to a live operator and gets placed on hold.

DPD urges callers to stay on the line.

"Just be patient, she said. We will get to your calls. Unfortunately, you may have to hold. You should not have to hold, but in this instance it might happen to someone," Page said.

Sonja McAlister fears that the problem could be a matter of life and death and their call may be connected to late

Dallas police said that they are working with T-Mobile to get the problem fixed, but till now nothing has worked.

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