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Singapore:
After dozens of patrons complains the food hygiene grades of Regent Singapore’s banquet kitchen and Summer Palace restaurant came down to grade C. The National Environment Agency (NEA) stated, “a total of 43 people who ate food from the establishments on Nov 11 last year had stomach flu - or gastroenteritis - symptoms”

The food hygiene grade of the two would be reviews over 12 months and until then NEA will keep them under strict surveillance. Both these establishments had an A grade until now according to NEA website. Regent Singapore stated that this was unfortunate and it happened during one of their Banquet Events. But it was not in Summer Palace Restaurant. The hotel called up all the 43 guests to extend their apology. And a mutual resolution was reached with the guests.

There have been no medical reports or tests and the findings were all telephonic and thus the Hotel stated, "these findings have been non-conclusive to determine the source and its effect on the guests”

"The safety and well-being of our guests is of utmost priority and measures are always in place to ensure that the hotel's food hygiene standards are not compromised," it added.

“We have further tightened supervision to ensure staff continue practicing good food safety and personal hygiene at all times, and will continue working hard in this area to restore the confidence in the hotel. The management team is conducting weekly kitchen walk-through exercises to continue enforcement of stricter monitoring of food safety and hygiene practices by all staff in the kitchens, including thorough cleaning and maintenance of sanitation of the kitchen, all utensils and equipment. To ensure that employees maintain these proper standards, weekly food hygiene meetings and training organized by certified food handlers are also in place and all eligible staff have also been sent for re-training of the Workforce Skills Qualifications basic food hygiene course.

In addition, the hotel has taken action to review all food storage equipment to ensure it meets food safety regulations and guidelines at all times and continues to remain vigilant in these areas” They stated.

By Minu Manisha