(Image source from: cntraveller.in)
The Indian Aviation Regulator DGCA imposed a fine of Rs 10 lakhs for Air India for denying the boarding of a passenger who is holding valid tickets. The passenger was also not provided the compensation after the flight left. The statement of the Directorate General of Civil Aviation said "After that a series of checks were carried out by DGCA and during our surveillance at Bengaluru, Hyderabad and Delhi, there were specific instances, in the case of Air India - where the regulation (regarding compensation to passengers) is not being followed and therefore, a show cause notice was issued to the airline and also a personal hearing was afforded".
Air India has no policy to pay compensation for the flyers in this aspect. The DGCA said that it was unacceptable and a show cause was issued. As a part of the action, the authorities imposed a fine of Rs 10 lakhs on Air India. The airline has been asked to put the systems changed and resolve the issue at the earliest. The DGCA also hinted of further action if the issue is not resolved. Air India did not respond for the move of DGCA. Air India is one of the best carriers of the country and it is retained by Tatas recently from the Indian government after 63 long years.
By Siva Kumar